Bracketsrus put phone down on customer!

10 Nov

Posted by Lee as Websites

I felt compelled to write a post about the really poor experience I received with TV Wall Bracket supplier Bracketsrus in the run-up to Christmas last year; you can read all about that on my previous Bracketsrus post. Now let the second episode commence:

Phone call from Bracketsrus

Today (10/11/2011) I received a call from an Adrian of Bracketsrus at work. Adrian introduced himself and quickly cut to the chase. In short he asked me to take my original post down about the company. I explained to Adrian that after receiveing one of the poorest customer experiences ever with this LCD/LED/Plasma TV Wall bracket supplier that I felt no reason to change my stance, this even after nearly 12 months since the original incident.

Your complaint against Bracketsrus is a year old

Adrian reasoned with me that a lot had changed with the set-up of the company and that things had changed for the better. In all fairness I was still unimpressed. The only reason that Adrian was on the phone to me is due to the fact my legitimate grumble which I wanted to share with the wider community ranks well in Google for their brand name. In fact so well it directly follows their main listings in Google as you can see:

TV wall bracket supplier Bracketsrus results in Google

Bracketsrus - TV Wall Bracket Suppliers for LCD, Plasma and LED TVs

My response to Bracketsrus request

The funny thing with the phone call is I tried despeartely to talk to someone at Bracketsrus last year when my grievance was at its height, here are some simple facts:

Could I get through to anyone? No
Were the call centre staff bothered? No
Did Bracketsrus care about my genuine complaint at the time? No

So now after 11 months why does Adrian (or anyone from Bracketsrus) feel he has the right to call me up and ask me to take the post down?

Adrian of Bracketsrus hung-up on me!

In some ways I was really glad Adrian called me. It had been nearly a year since my grievance, and I had not forgotten the dismal experience. Here’s the problem, even after all this time I was still not offered an apology.

I explained to Adrian I had (and have) no intention of taking the first post down. I also said that if they wanted me to take it down they would have to go through a legal channel (as it is all factual and from real life experience there is no chance of that happening); it was at that stage Adrian hung up on me!

Adrian, I know you will read this, so I would like to thank you for taking the opportunity of proving to me the pitifully low values of the company you represent have not altered in 11 months. In fact all you have done now is flamed the situation!

To hang the phone up on a customer no matter what the situation is nothing short of pathetic!

My message to Bracketsrus is as follows:

In my opinion Bracketsrus demonstrated to me clearly they have no regard for their customers. If you really did value my custom you would of dealt with my complaint at the time. Too little too late I am afraid; the post will stay up, you screwed up!

If you don’t like it, then may I suggest you bring in a consultant who can assist you with dealing with delivering a satisfactory service to members of the public who you take money from and whom you offer an extremely poor service.

May I also suggest you have a very good look at Amazon.co.uk; now there is an etailer that knows how to look after its customers!